Privacy Policy

Chase Exclusive Transportation is committed to providing its customers, clients and guests (i.e., users) with world-class transportation and chauffeur services.  To make this possible, Chase Exclusive Transportation collects certain information about you upon using our online platforms, and services.  This Privacy Policy (“Policy”) will also be applied to information collected and used by Chase Exclusive Transportation through its provision of the Services. 

Scope and Application:  Chase Exclusive Transportation puts value on its users’ privacy. This Policy outlines all the information we will likely gather and how it is being used to deliver the Services and improve the customer/guest experience.  This Policy is applicable to persons anywhere in the world who may choose to book a reservation.

Collection of Information 

1. Information You Supply to Us:  We only collect information you provide directly to us, such as your location (pickup and destination).  We also collect the relevant information required for us to provide your service and execute billing.  This information may include the following: name, email address, phone number, postal address services requested, service notes, and all other essential information you wish to disclose. 

• Information We Collect Upon Using Our Services:  When you use the services we provide, we, along with our suppliers and third parties with whom we work, may collect this same information from time to time. Through your use of the Services, along with the usage of electronic tools and similar, we may collect data from these categories: 

• Location Information: When the services are used for transportation, most likely, we will collect precise location data regarding your trip from the Chase Exclusive Transportation website.  Upon permitting your browser and by extension the Chase Exclusive Transportation website to have access to that information we only use that information to determine accurate locations associated with your desired service.  

• Contact Information: We will also collect your contact details to facilitate communications between you and our administrative office, customer service department and driver to facilitate billing and transportation services. 

• Call and SMS Data: Our Services manage communications between our Users and Suppliers. In connection with managing this service, we may receive call data, the parties’ phone numbers, and the SMS content. 

• Customer input: When you associate yourself with the Services, collecting information from the customers receiving our services is possible, including input regarding the services you have provided, such as timeliness, trip completion, rating, and so forth. 

1. Third Party Data Sources:   We do not obtain from or exchange guest/customer information with third party or disparate sources.  We do not have direct integration with partners and do not share customer data as part of our practice.  

Usage of Information:  The information we may gather about you will be used to: 

• Provide, maintain, and improve our Services, which may include facilitating communications between transportation service providers and their customers, providing their trip and location information, calculating and displaying estimated times of arrival, developing significant new features, providing sufficient customer support, develop safety features, authenticate users. 

• Perform internal operations, which may include preventing fraud and abuse of our Services; troubleshooting software bugs and other possible operational problems; conducting data research and analysis; and monitoring usage as well as activity trends. 

• Send you communications in any means that you indicate is of interest to you.  This information may include information about products, services, promotions, news, and events of Chase Exclusive Transportation and other involved companies.  All communications initiated will be permitted and in accordance with local laws. 

• Enable, personalize and improve the services requested/commissioned thru guest reservations.   This may include providing or recommending features, generate content, social connections, and advertisements.

• A portion of the data gathered under this Policy could be stored at and managed by a third-party processor(s), such as a payment-processing center.   Chase Exclusive Transportation is currently using RBC and ??? to process credit card transactions. Guests commissioning services from Chase Exclusive Transportation also agree to be bounded by these entities Terms & Conditions by making such transactions. You can find their privacy policies at ??? enter link here.

• All personal information gathered from you is stored on secure servers. We use reasonable administrative measures to secure personal information against loss, theft, unauthorized use, disclosure, or modification. 

Information Sharing:  Sharing of the information we collect about you is possible as what is described in this Policy or during the time of sharing or collecting, is only done in conjunction with securing your business financially or executing your service.  This may include the following: 

• Providing subcontractor or affiliate, specifically with those with affiliated websites, platforms; enabling them to provide the services that you may need or request.   For avoidance of doubt, we may possibly share your name, contact details, email address, the passenger’s pick-up and/or drop-off locations, travel dates, and all other important data information with Vendor or Affiliate. 

• Providing the third party, key information such as sharing your ETA (estimated time of arrival) – or who will or may provide you the services, you requested through a partnership or promotional offering made either by us or the third party. 

• Providing unaffiliated third parties once we see disclosure is necessary or fit to:  (a) complying or in response to a subpoena, requests from the government, and/or other legal processes; (b) disclose relevant documents or data in connection with, mediation, investigations, and/or other court or administrative proceedings; (c) protecting the interests, rights, safety, or property of Master Livery Service; (d) impose our Terms and Conditions should it be needed; (e) provide you and other users with the necessary Services you and the other users may request, performing different activities related to offered services and products such as billing and collection; (f) provide you with special offers or promotions from Chase Exclusive Transportation and its Suppliers that may be of interest to you; and/or (g) operate Master Livery Service’s and its Suppliers’ systems properly. 

User’s Preferences and Rights: 

1. User’s Account:  You may ask to correct your account information at any time by contacting Chase Exclusive Transportation at Contact Us ???. While Chase Exclusive Transportation will do its best to make efforts in accommodating your requests, we also withhold the rights to practice specific restrictions and exceptions for such claims, most especially if it is allowed or required by relevant laws. Please take note that there are some cases that we may hold onto crucial information about the user as per required by law or for whatever lawful business purposes so long as it will be permitted by law. For example, if you have an existing credit on your current account or see that fraud and, we may seek to resolve the issue before deleting your information. 

2. Access Rights:  Chase Exclusive Transportation will make sure to observe the individual’s requests when it comes to access, data correction, and/or the deletion of the personal data stored in the system in accordance with the law.  Should you not wish to provide us all the personal data we have described in this said Policy, or if, for any reasons, intercept us in collecting and storing necessary information in line with the stated Policy, you will be unqualified to make use of the said Services.

3. You could opt-out of specific provisions of this Privacy Policy by submitting a request in writing. Please do keep in mind that this process may take a certain period of time to complete, depending on the request bulk and laws applicable. 

Information on Location:  Permission to access your precise location information through your device (i.e., browser or mobile device).  Chase Exclusive Transportation only uses location information explicitly entered by guests in the process of booking a reservation.     Location prompts from the browser or mobile device is not retained and is able guests to disable on their devices.   If you grant permission to collect this information, you can disable it later by making some changes in your mobile device’s location settings, the services provided by Chase Exclusive Transportation will not be affected by that choice.

User’s California Privacy Rights:  For all California residents, the California Civil Code Section 1798.83 gives you the privilege to request specific information concerning the disclosure of any of your data to third party institutions for marketing intentions, be secured. To be able to obtain such information, please contact us @ chasetransporation242@gmail.com

Cookies and Other Identification Technologies:

The Overview:  “Cookies” are text files with small data stored on your device’s browser or websites, applications, advertisements, and online media. Cookies served by the institution that operates the domain you are mainly visiting are simply known as “first-party cookies.” Cookies that are served by companies not operating the main domain you are visiting are known as “third-party cookies.” Some of these cookies are what they call “persistent cookies,” which means that they are still up and running even after the browser you are using is closed. “Local storage” pertains mainly to other sites on a browser or device where information can be stored. 

1. The Classification of Cookies We Use:  We may possibly have different types of cookies to provide the Services, such as outlined below:

1. Authentication Cookies – These cookies tell us when you are logged in to exhibit the relevant experience and feature your trip history, account information, and edit the settings of your account. 

2. Security and Site Integrity Cookies – These cookies support or enable security features to keep Chase Exclusive Transportation secured. They allow us to recognize when you are logging into a secure area of the Services. This will also help protect your account from being accessed by anyone other than you. 

3. Localization – these help Chase Exclusive Transportation to provide a localized experience for its users. Take for instance; we may possibly store data in a cookie placed on your browser so you can check the site displayed using your preferred language. 

4. Features of Sites and Services – These provide distinct features that significantly helps us to deliver our products and Services. For instance, cookies can help you logging in by filling in advance the needed fields. We may also use cookies and other similar technologies to assist us in providing you and the other users with quality social plugins and other customized content, like generating suggestions for you and the other users. 

5. Analytics and Research – these are used to understand, improve, and research products and Services, including when you access the Chase Exclusive Transportation website and some other relevant websites and apps accessed from your computer or personal mobile device. For example, the possibility of using cookies to understand how the site’s features are being used and dividing possible users for feature testing. 

6. Advertising-these are used to deliver significant ads and track the performance and efficiency of ad campaigns. For instance, we, may depend on gathered information through these cookies to display the ads that may catch your interest 

1. Cookie Policy – Opt-In/Out:  You, as a user, have every option to accept the cookies or not. However, please also bear in mind that they are a significant part for our Services to work correctly. Hence, you should be adequately informed that if you opt to disregard the cookies, the Services’ functionality and availability will be affected.  Should you wish, you can opt-out or reject or remove browser cookies, respond to the prompt when presented.   

Changes With the Policy 

There may be some changes with this Policy as needed or dictated by regulatory provisions.  Should there be instances that we need to make significant changes with the way we make use of your data, we will provide you notice through the Services or by some other means, such as email. Your continuous use of the Services after such notice proves your consent to the changes. We highly encourage for you to constantly review the Policy for the privacy practices’ latest information.